Privacy Policy

This Privacy Policy explains how Harrison & James collects, uses, shares and protects personal information when you visit our website, place an order, contact us or otherwise use our services.

Personal Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Name;
• Billing and shipping address;
• Email address;
• Telephone number if provided during checkout;
• Order and transaction information;
• Payment-related information processed through our payment providers;
• Customer service communications;
• IP address;
• Browser, device and operating system information;
• Website activity and interaction data;
• Cookie and similar technology identifiers; and
• Marketing and advertising preferences.

How We Use Personal Information

We may use personal information to:

• Process and fulfil orders;
• Process payments;
• Arrange shipping, delivery, returns and refunds;
• Provide customer support;
• Send transactional communications about orders;
• Prevent fraud, abuse and security incidents;
• Improve our website, products and services;
• Measure website and advertising performance;
• Comply with legal, tax and regulatory obligations; and
• Send marketing communications where permitted and where appropriate consent has been obtained.

Shopify

Our store is hosted using Shopify's e-commerce platform.

Shopify may process information necessary to provide website, checkout, security and e-commerce services in accordance with its applicable privacy practices and contractual obligations.

Payments

Payments are processed through Shopify and/or authorised third-party payment providers.

Harrison & James does not directly store complete payment card numbers when payment details are handled by our payment providers.

Order Fulfilment and Shipping

We may provide information such as your name, delivery address, contact information and order details to suppliers, warehouses, fulfilment providers and shipping carriers where necessary to prepare and deliver your order.

Because Harrison & James may work with international fulfilment partners, information necessary for order fulfilment may be processed outside your country.

Service Providers

We may use third-party providers to support services such as:

• Website hosting and e-commerce;
• Payment processing;
• Fraud prevention;
• Order fulfilment;
• Shipping and tracking;
• Customer support;
• Analytics;
• Email communications;
• Advertising and marketing; and
• Website security.

We provide these parties with information only as reasonably necessary to perform their services or as otherwise permitted by law.

Advertising and Analytics

We may use analytics and advertising technologies provided by platforms such as Google, Meta and other service providers.

These technologies may use cookies, pixels or similar identifiers to understand how visitors use our store, measure advertising performance and, where legally permitted and appropriate consent has been obtained, provide personalised advertising.

Cookies

Our website may use cookies and similar technologies for essential functionality, security, analytics, personalisation and advertising.

Where required by law, non-essential cookies will be used according to the choices made through the cookie or privacy-preferences interface available on the website.

Marketing Communications

If you subscribe to marketing communications, we may send promotional messages where permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications relating to your orders.

Legal Grounds for Processing

Where applicable privacy law requires a legal basis, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests or because you have provided consent.

Disclosure Required by Law

We may disclose personal information where reasonably necessary to comply with applicable law, regulation, legal process, court order or lawful request from an authority, or to protect our rights, customers or services.

Business Transfers

If Harrison & James or its business operations are reorganised, merged, sold or transferred, personal information may be transferred as part of that transaction where permitted by applicable law.

International Data Transfers

Our service providers may process personal information in countries other than the country in which you live.

Where required, appropriate legal safeguards may be used for international transfers of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.

Your Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, including the right to request access, correction, deletion, restriction or portability of certain information, or to object to certain processing activities.

Some jurisdictions may also provide rights concerning targeted advertising or the sale or sharing of personal information as those terms are defined under applicable law.

Where these rights apply, you may exercise them through available privacy controls on our website or by contacting us.

We may need to verify your identity before completing certain privacy requests.

Children's Privacy

Our store is not intended for children who are not legally capable of entering into online purchasing transactions in their jurisdiction.

We do not knowingly seek to collect personal information from children for independent marketing purposes.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to independent third-party websites or services.

Their privacy practices are governed by their own policies, and Harrison & James is not responsible for how independent third parties process information after you leave our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements or business practices.

The latest version will be published on this page with an updated revision date.

Contact Us

For privacy questions or requests, contact:

Harrison & James
Email: contact@h&j.store